terms and conditions

At Viet Au Kitchen: Oxenford & Burleigh, we’re all about serving up delicious Vietnamese dishes and great experiences. Our Terms and Conditions outline the rules and guidelines for using our website, booking a table, or enjoying our services. We’ve kept it clear and simple, and we’re happy to answer any questions to ensure your visit is as satisfying as our phở!

Terms and Conditions

By using this website or placing an order, you agree to the following terms and conditions.

1. Ordering & Payment

Orders placed via this website are for in-store pickup only. For delivery, we partner exclusively with third-party delivery providers, such as Uber Eats. If you choose delivery, you will be subject to their terms and payment systems.

2. Delivery via Third-Party Delivery Providers

Viet Au Kitchen: Oxenford & Burleigh does not manage or control delivery services. All deliveries are handled by a third-party delivery provider. We are not responsible for delays, missing items, food condition, or the conduct of that provider’s drivers. 👉 All delivery-related complaints must be directed to the third-party delivery provider via their app or website.

3. Menu & Allergens

We aim to keep our menu accurate, but items, ingredients, and availability may change without notice. Some dishes may contain allergens. Please inform us of any allergies before ordering. We accept no liability for allergic reactions or dietary sensitivities.

4. Refunds & Cancellations

For pickup orders, cancellations must be made as early as possible. Refunds or replacements are considered on a case-by-case basis for pickup orders only. We cannot offer refunds for orders placed with our third-party delivery providers — please contact them directly.

5. Gift Cards & Promotions

Gift cards and promotional offers issued by Viet Au Kitchen: Oxenford & Burleigh cannot be used through our third-party delivery providers unless stated otherwise.

6. Digital Loyalty Program Terms of Use

Rewards are not transferable, refundable, or redeemable for cash. Only the surprise birthday reward may be combined with other rewards in a single visit. One reward applies per visit. Viet Au Kitchen: Oxenford & Burleigh reserves the right to withhold rewards if misuse or fraud is suspected. To make sure your rewards go to the right person, please use your own email and mobile number (not someone else’s).

7. Conduct & Service Refusal

We reserve the right to refuse service to anyone engaging in abusive, threatening, or unlawful behaviour.

8.  Indemnity & Limitation of Liability

By using our website or services, you agree to indemnify and hold harmless Viet Au Kitchen: Oxenford & Burleigh, its owners, staff, and affiliates from any claim, liability, loss, damage, cost, or expense (including legal fees) arising from your use of this website, your order, any promotional offer, or the consumption of our food. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or third-party platforms such as Uber Eats.

9.  Governing Law

These terms are governed by the laws of Queensland, Australia.

10.  Amendments to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted to this page on our website, and it is your responsibility to review them periodically.

11. Contact Us

If you have any privacy concerns or wish to access or update your personal information, please contact:

📧 [email protected]

📞 0478 388 666

For delivery concerns, please contact the third party delivery provider directly.

Effective Date: August 9, 2025

Last Updated: August 9, 2025

2025, All Rights Reserved.

Oxenford Store
17A/100-106 Old Pacific Hwy,

Oxenford QLD 4210
t - 0466 096 254

Burleigh Store
Shop 2/33 Tallebudgera Creek Rd,

Burleigh Heads QLD 4219
t - 0477 719 946

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